We have a no run around return policy! We don't want you to keep an item you don't like so we have an easy return policy! Just let us know within 72 hours of getting your product and we will send a return label, just print the label and send the item back in like new, re-sellable condition within 14 days of receiving the return label and we will issue a refund minus any shipping fees, and a small restocking fee of 15%. Mask relief bands are also excluded from our return policy due to the nature of the product.